Building Service Excellence

This 1-day course helps to develop the capacity to deliver and manage services. The course includes presentations and practical exercises with time for attendees’ questions and debates related to the course subjects. This course will allow participants to deepen into the concepts and practices areas required when delivering, managing, and improving services to have excellent practices and distinguish the service from the competition.

Topics:

  • Course Introductions
  • Improving Service Performance
  • CMMI Services and Context Specific Views
  • Service Delivery Approaches
  • Practice Work Products
  • Planning and Managing Services
  • Managing Business Resilience
  • Sustaining Habit and Persistence
  • Analyzing Performance
  • Final exercise
  • Next Steps and Final Wrap Up

This course includes:

  • Certificate of completion.
  • Meet the requirement to act as a member of a CMMI V2.0 appraisal team.
  • Meet the requirement to take additional CMMI V2.0 training courses and follow advanced certification pathways for CMMI V2.0.
  • This course awards 7 PDUs.

Who should take this course? People interested in improving the service performance.

Requirements: Have attended to the Foundations of Capability course or to the CMMI 2.0 Upgrade Training course.

View training calendar

USA

México

Colombia

USA: 4763 South Conway Rd Ste D, Orlando FL 32812-1210

MEX: Calle Clemencia Borja Taboada 503A, Col. Jurica Acueducto, Queretaro, QRO 76220

COL: Calle 62 #3-06, Piso 1, Bogotá, DC 110231

CMMI is a Trade Mark of CMMI Institute LLC, SCAMPI is a Service Marks of CMMI Institute LLC , PSP, Personal Software Process, TSP and Team Software Process are Service Marks of Carnegie Mellon University (SEI Software Engineering Institute), ITIL is a Trade Mark of the Office of Government Commerce (OGC), PMI is a Trade Mark of Project Management Institute, Inc

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